Keep your number
You may be able to keep your current mobile number when switching to an eligible new service.
BRING YOUR NUMBER
Keep your number when eligible
Planning to switch to a new USA eSIM plan? Learn what information may be needed to request a number transfer when supported by the selected product.
Eligibility may varyKeep old service activeSupport available
Current carrier
Active number
Account details ready
New eSIM plan
- Active number
- Account number
- Transfer PIN
- Billing ZIP / postal code, if required
New eSIM plan
Eligibility review
Processing time may vary
What is number transfer?
Number transfer, also called porting, is the process of moving your current mobile number from one provider to another. When supported by the selected product, accurate information from your current carrier may be required before a transfer request can be submitted.
Transfer eligibility
Eligibility may depend on your current carrier, account status, and selected new service.
Correct details matter
Incorrect or mismatched information may delay or reject the transfer.
PREPARE FIRST
Information you may need
Gather these details from your current carrier before starting a number transfer.
These details must match your current carrier records. If the information is incorrect, the transfer may be delayed or rejected.
- Current mobile number
- Current carrier/provider
- Account number
- Transfer PIN or port-out PIN
- Billing ZIP / postal code, if required
- Name on the current account
- Account status should be active
- Any carrier-specific transfer instructions
Keep your current service active
Do not cancel your old service before the number transfer is complete. If the old account is closed too early, the number may become unavailable for transfer.
Wait for confirmation
Keep your current service active until the transfer is complete.
Avoid interruption
Service may be temporarily interrupted during transfer.
Check old carrier rules
Some carriers require a transfer PIN or account unlock before releasing a number.
TRANSFER PROCESS
How number transfer usually works
Use this as general preparation guidance before choosing a plan or contacting support. Number transfer eligibility may depend on current carrier, account status, and selected new service.
Choose an eligible plan
Select a Carrier Wireless USA eSIM plan that offers number transfer when supported by the selected product.
Gather current carrier details
Collect your account number, transfer PIN, billing ZIP / postal code, if required, and account name from your current provider.
Submit accurate information
Provide transfer details exactly as they appear with your current carrier.
Wait for confirmation
Transfer timing may vary based on the old carrier, account status, and accuracy of the information.
Landline or VoIP transfers may take longer than mobile-to-mobile transfers.
ESIM SETUP
eSIM installation and number transfer
If your selected plan uses eSIM, follow the setup instructions carefully. Some products may require number transfer approval before installing the eSIM. Others may allow installation first. Read the instructions provided with your order before scanning any QR code.
Before installing:
- Review transfer instructions
- Keep Wi-Fi available
- Keep old service active
- Do not delete existing SIM/eSIM unless instructed
- Contact support if unsure
Are you ready to bring your number?
Use this checklist before ordering or contacting support.
SUPPORT
Need help preparing your transfer?
If you are not sure what information is required, contact Carrier Wireless support before ordering. Include the current carrier, phone model, and the plan you are considering.
Helpful details to include:
- Current carrier/provider
- Phone model
- Whether your phone is unlocked
- Current number status
- Selected USA eSIM plan
- Any transfer error or message from your old carrier
Number transfer questions
Review common preparation questions before requesting a number transfer when supported by the selected product.
Number transfer eligibility may depend on the current carrier, account status, selected new service, and accurate transfer information.
A transfer PIN, sometimes called a port-out PIN, is a security code from your current carrier used to authorize number transfer.
No. Keep your old service active until the transfer is complete. If you cancel too early, the number may become unavailable for transfer.
Timing may vary depending on the old carrier, account status, transfer type, and accuracy of the information. Landline or VoIP transfers may take longer.
Follow the setup instructions for your selected product. Some products may require transfer approval before installation, while others may allow installation first.
Incorrect or mismatched information may delay or reject the transfer. Verify details with your current carrier before submitting them.
Ready to bring your number?
Gather your current carrier details, choose an eligible USA eSIM plan, or contact support if you need help before ordering.