1
Place your order
Choose the eSIM plan that matches your needs and complete checkout.
eSIM SETUP GUIDE
Activate your eSIM with confidence
Follow this guide to prepare your phone and set up your eSIM after your order has been reviewed and confirmed.
Your eSIM setup details may be sent to your checkout email after order review and confirmation. Before starting, make sure your phone is unlocked, eSIM-compatible, and connected to stable Wi-Fi.
Unlocked phone requiredeSIM-compatible device requiredStable Wi-Fi recommendedDetails may follow order review
SETUP CHECKLISTReady for eSIM setup
Add eSIM
- 1Check deviceUnlocked + compatible
- 2Open emailReview setup details
- 3Follow setup stepsUse stable Wi-Fi
Stable Wi-Fi recommended during setup
FROM ORDER TO SETUP
How eSIM setup details are delivered
After your order is reviewed and confirmed, your eSIM setup details may be sent to the checkout email used during purchase. Please review the instructions carefully before starting setup. Processing time may vary.
2
Order review and confirmation
Your order is reviewed before setup details may be sent.
3
Receive setup details
Activation/setup details may be sent to your checkout email after confirmation.
PREPARE YOUR DEVICE
Before You Start
Complete these checks before beginning eSIM setup.
Confirm your phone is unlocked
Confirm your phone supports eSIM
Connect to stable Wi-Fi
Keep your eSIM setup email open
Make sure your device software is up to date
Do not delete your current SIM/eSIM until setup is complete
Save any important current carrier information before making changes
Contact support if you are unsure about compatibility
CHOOSE YOUR SETUP PATH
Common eSIM Setup Methods
When setup details are provided, follow the method shown for your plan and device.
QR Code Setup
Scan the QR code from your eSIM setup email when available.
Manual Setup
Enter the activation details manually if your device asks for SM-DP+ address or activation code.
Device Settings
Most eSIM setup happens inside your phone’s Cellular, Mobile Data, Network, Connections, or SIM settings.
DEVICE SETUP GUIDE
Device setup steps
Choose your device type to view the general setup path. Steps may vary by device, operating system, provider, plan, and carrier support.
iPhone eSIM Setup Steps
Menu names may vary slightly depending on your iOS version.
- 1
Open Settings on your iPhone
- 2
Tap Cellular or Mobile Service
- 3
Tap Add eSIM
- 4
Choose Use QR Code or Enter Details Manually
- 5
Scan the QR code or enter the setup details from your email
- 6
Follow the on-screen instructions
- 7
Label your eSIM if needed
- 8
Set your preferred line for data, calls, and messages
- 9
Restart your phone if service does not appear right away
Do not delete your current SIM/eSIM until your new eSIM setup is complete and working.
Android eSIM Setup Steps
Android menu names can vary by brand, model, and software version.
- 1
Open Settings on your Android phone
- 2
Go to Network & Internet, Connections, Mobile Network, or SIM Manager
- 3
Tap Add SIM, Add eSIM, or Download a SIM
- 4
Choose QR code setup or manual activation
- 5
Scan the QR code or enter the details from your setup email
- 6
Follow the on-screen instructions
- 7
Set the eSIM as your preferred mobile data line if needed
- 8
Restart your phone if service does not appear right away
If the menu names are different on your device, check your phone manufacturer’s eSIM settings guide or contact support.
PLEASE CHECK FIRST
Important Compatibility Reminder
Your phone must be unlocked and eSIM-compatible before setup. Carrier Wireless cannot activate an eSIM on a locked or unsupported device.
Locked phones may not accept a new eSIMSome devices do not support eSIMSetup may vary by device and software version
Contact SupportTROUBLESHOOTING
Common Setup Issues
Start with these common checks. If the issue continues, contact support before deleting or reinstalling your eSIM.
Your device may not support eSIM or may be carrier-locked. Please confirm your phone model supports eSIM and is unlocked before ordering or activating.
Setup details may be sent to your checkout email after order review and confirmation. Please check your inbox and spam folder. If you still need help, contact support.
Make sure your screen brightness is high, the QR code is clear, and your phone has stable Wi-Fi. If needed, try manual setup using the activation details provided.
Restart your phone, confirm the eSIM is turned on, check mobile data settings, and make sure the correct line is selected. Service availability may depend on plan, carrier, coverage, and device compatibility.
Do not delete an eSIM unless instructed. If it has been removed, contact support for review. A replacement or reactivation process may depend on the plan and carrier.
Use the details provided in your setup email if manual setup is available for your plan. If you are unsure, contact support before entering incorrect information.
Stable Wi-Fi is recommended during setup because your phone may need an internet connection to download and activate the eSIM profile.
CARRIER WIRELESS SUPPORT
Need help setting up your eSIM?
If you are unsure about your device, setup email, QR code, or activation steps, contact Carrier Wireless support before making changes to your current SIM or eSIM.