Privacy Policy

Last Updated: July 5, 2026

Carrier Wireless respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, place an order, purchase USA eSIM plans, purchase eligible prepaid mobile refills, or contact us for support.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. About Carrier Wireless

Carrier Wireless is a USA-focused online wireless business offering USA eSIM plans and eligible prepaid mobile refills. Orders may involve order review, payment confirmation, manual checks, eSIM setup instructions, refill processing, customer support, and policy-based refund review.

Because eSIM plans and mobile refills may depend on third-party providers, carriers, payment processors, and service platforms, we may need to collect and process certain information to complete your order, verify details, provide support, and help resolve service-related issues.

2. Information We Collect

We collect information that you provide directly to us, information generated when you use our website, and information needed to process your order or support request.

Information You Provide

When you place an order, contact support, or use our website, we may collect information such as:

• Name

• Email address

• Billing details

• Checkout information

• Order number

• Product or service selected

• Device information provided by you

• eSIM compatibility-related information

• Mobile number for refill orders

• Carrier or provider name

• Refill amount

• Required account details for refill processing

• Messages, screenshots, or documents you send to support

• Any other information you choose to provide

For eSIM plans, you may provide device details so we can offer general guidance. You remain responsible for confirming that your phone is unlocked and eSIM-compatible before ordering.

For mobile refills, you are responsible for entering the correct mobile number, carrier/provider, refill amount, and any required account details.

Payment Information

Payments may be processed through third-party payment providers or Shopify-supported checkout systems. We may receive limited payment-related details such as payment status, transaction confirmation, billing details, fraud review signals, and order payment status.

Carrier Wireless does not intentionally store full card numbers or full payment credentials on our own systems. Payment processing is handled by third-party payment providers according to their own privacy and security practices.

Website and Technical Information

When you visit our website, certain technical information may be collected automatically, such as:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Time and date of visit

• Referring website

• Approximate location based on IP address

• Cookies and similar tracking technologies

• Website performance and usage data

This information helps us operate the website, improve user experience, protect against fraud, and understand how customers use our services.

3. How We Use Your Information

We use your information for practical business and service-related purposes, including to:

• Process and review orders

• Confirm payment and order details

• Send order updates to your checkout email

• Send eSIM setup details after order review and confirmation

• Process eligible prepaid mobile refills

• Verify mobile refill information

• Provide customer support

• Respond to questions, issues, and refund requests

• Review service eligibility and compatibility information

• Prevent fraud, abuse, and unauthorized activity

• Maintain website security

• Improve our website, services, and customer experience

• Communicate policy updates or service-related notices

• Comply with legal, tax, accounting, and regulatory obligations

• Enforce our Terms of Service and other policies

We do not use your information to promise instant activation, guaranteed compatibility, guaranteed coverage, automatic delivery, or guaranteed refunds.

4. eSIM-Related Information

When you purchase or ask about an eSIM plan, we may collect and use information related to your device, order, email address, and setup needs.

Setup details may be sent to your checkout email after order review and confirmation. Processing time may vary depending on order review, payment confirmation, provider availability, technical requirements, and support needs.

Compatibility depends on device, carrier lock status, region variant, provider support, software version, and other technical factors. Any compatibility information we provide is for general guidance and does not guarantee that your device will support a specific eSIM plan.

5. Mobile Refill Information

When you purchase a prepaid mobile refill, we may collect and use information necessary to process the refill, including your mobile number, carrier/provider, refill amount, account details, and order information.

This information may be shared with relevant service providers, refill processors, carriers, or technical partners only as needed to review, submit, process, or support the refill order.

Carrier Wireless is not responsible for issues caused by incorrect or incomplete information entered by the customer, including incorrect mobile number, carrier/provider, refill amount, or required account details.

6. Order Review, Verification, and Fraud Prevention

To protect customers, service providers, and our business, we may review orders before processing. This may include checking payment status, order details, service eligibility, customer-provided information, risk signals, or possible fraud indicators.

We may use your information to:

• Confirm order accuracy

• Verify payment status

• Detect suspicious activity

• Prevent unauthorized purchases

• Reduce chargeback risk

• Protect our website and services

• Decide whether an order should be processed, held, canceled, or reviewed further

If additional information is required, we may contact you using the email address provided at checkout.

7. How We Share Information

We may share your information only when necessary for legitimate business, service, legal, or security purposes.

We may share information with:

Service Providers

We may share information with companies that help us operate our business, such as website hosting providers, Shopify, payment processors, email providers, analytics providers, fraud prevention tools, customer support tools, and technical service providers.

Wireless, eSIM, and Refill Partners

For eSIM plans and mobile refills, we may share necessary order information with wireless providers, eSIM platforms, refill processors, carriers, or related service partners to review, process, activate, support, or troubleshoot your order.

Legal and Compliance Purposes

We may disclose information if required to comply with applicable law, legal process, government request, tax obligation, dispute resolution, fraud investigation, chargeback response, or enforcement of our policies.

Business Transfers

If Carrier Wireless is involved in a business transaction such as a merger, acquisition, sale, reorganization, or transfer of assets, customer information may be transferred as part of that transaction, subject to appropriate privacy protections.

We do not sell your personal information in the ordinary meaning of selling customer data for money.

8. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to help the site function properly, remember preferences, improve performance, understand traffic, support marketing, and protect against fraud.

Cookies may be used for:

• Website functionality

• Checkout support

• Security and fraud prevention

• Analytics and performance tracking

• Advertising or remarketing where applicable

• User experience improvement

You can control cookies through your browser settings. Disabling cookies may affect website functionality, checkout, account access, or other features.

9. Email Communications

We may use your email address to send:

• Order confirmations

• Order updates

• eSIM setup details after order review and confirmation

• Refill processing updates

• Support replies

• Refund or policy-related communication

• Important service notices

If we send marketing emails in the future, you may have the option to unsubscribe from marketing messages. Transactional emails related to orders, support, account activity, or legal notices may still be sent when necessary.

10. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including order processing, customer support, fraud prevention, accounting, tax records, legal compliance, dispute resolution, and policy enforcement.

Retention periods may vary depending on the type of information, order status, payment status, provider requirements, legal obligations, and business needs.

11. Data Security

We use reasonable administrative, technical, and organizational measures to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, payment system, email service, or online transmission method is completely secure. We cannot guarantee absolute security of information transmitted through the internet or stored by third-party providers.

You are responsible for keeping your own email account, device, passwords, and account credentials secure.

12. Your Privacy Choices

Depending on your location and applicable law, you may have rights regarding your personal information, such as the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain information

• Object to certain uses of your information

• Request a copy of certain information

• Limit certain types of processing where applicable

• Opt out of certain marketing communications

To make a privacy-related request, contact us at support@carrierwireless.com.

We may need to verify your identity before completing a request. Some information may need to be retained for legal, tax, fraud prevention, payment, order, dispute, or security purposes.

13. California and U.S. State Privacy Notice

If you are a resident of a U.S. state with specific privacy rights, you may have additional rights under applicable privacy laws. These rights may include access, correction, deletion, portability, and the right to opt out of certain data uses.

Carrier Wireless does not knowingly sell personal information for money. If certain analytics, advertising, or tracking tools are considered a “sale,” “sharing,” or targeted advertising under applicable law, you may have the right to opt out where required.

To submit a privacy request, contact us at support@carrierwireless.com.

14. International Users

Carrier Wireless is focused on USA wireless services, but customers may access the website from other locations. If you access our website from outside the United States, you understand that your information may be processed in the United States or in other locations where our service providers operate.

By using our website or services, you consent to the transfer and processing of your information as described in this Privacy Policy, subject to applicable law.

15. Children’s Privacy

Our services are intended for customers who can lawfully make purchases and provide accurate order information. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us without appropriate consent, please contact us at support@carrierwireless.com so we can review the request.

16. Third-Party Websites and Services

Our website may include links to third-party websites, payment processors, carrier platforms, apps, or services. We are not responsible for the privacy practices, content, security, or policies of third-party websites or services.

You should review the privacy policies of any third-party services you use.

17. Customer Responsibilities

You are responsible for providing accurate, complete, and current information when placing an order or requesting support.

For eSIM orders, you are responsible for confirming your device is unlocked and eSIM-compatible before ordering. Compatibility depends on device, carrier lock status, region variant, provider support, and other technical factors.

For mobile refill orders, you are responsible for entering the correct mobile number, carrier/provider, refill amount, and required account details.

Incorrect or incomplete information may cause delays, failed processing, wrong-account refills, service issues, or refund limitations.

18. Policy-Based Refund Reviews

If you request a refund, we may use your order information, payment status, service status, support history, provider confirmation, eSIM delivery status, refill processing status, and customer-provided details to review the request.

Refund decisions may depend on the type of service, processing status, provider rules, customer information accuracy, technical findings, and our applicable refund policy.

Refunds are not guaranteed.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or business practices.

The updated version will be posted on this page with a revised “Last Updated” date. Your continued use of our website or services after updates are posted means you accept the revised Privacy Policy.

20. Contact Us

If you have questions about this Privacy Policy, your personal information, your order, eSIM setup, mobile refill processing, or privacy rights, please contact us:

support@carrierwireless.com