Delivery Policy

Last Updated: July 5, 2026

This Delivery Policy explains how Carrier Wireless handles delivery and processing for USA eSIM plans and eligible prepaid mobile refills purchased through our website.

Because Carrier Wireless provides digital wireless services and mobile refill processing, delivery may involve order review, payment confirmation, manual checks, setup instructions, provider processing, and customer support. Please read this policy carefully before placing an order.

1. Digital Delivery Overview

Carrier Wireless does not ship physical products for eSIM plans or mobile refill services unless clearly stated otherwise on a specific product page.

Most services are delivered digitally or processed electronically. This may include:

• eSIM setup details sent by email

• eSIM activation or setup instructions

• Mobile refill processing

• Order status updates

• Support communication

• Additional information requests when needed

For eSIM orders, setup details may be sent to your checkout email after order review and confirmation.

For mobile refill orders, processing may begin after order review and confirmation using the information provided by the customer.

2. Order Review and Confirmation

All orders may be subject to review before delivery or processing. Placing an order does not mean the order has been accepted, approved, delivered, activated, or completed.

Orders may be reviewed for:

• Payment confirmation

• Customer information accuracy

• Service availability

• eSIM plan eligibility

• Mobile refill details

• Fraud prevention

• Provider or carrier requirements

• Technical or account-related issues

If we need more information to process your order, we may contact you using the email address provided at checkout.

3. eSIM Delivery

For eligible eSIM orders, setup details may be sent to your checkout email after order review and confirmation.

eSIM delivery may include one or more of the following:

• QR code

• Activation details

• Setup instructions

• Network or device setting guidance

• Additional support instructions

Processing time may vary depending on payment review, provider availability, technical requirements, order volume, customer information accuracy, and support needs.

Carrier Wireless does not guarantee instant activation, automatic delivery, guaranteed compatibility, guaranteed coverage, or fixed delivery times.

4. Customer Responsibility for eSIM Compatibility

Before ordering an eSIM plan, you are responsible for confirming that your phone is unlocked and eSIM-compatible.

Compatibility depends on several factors, including:

• Device model

• eSIM support

• Carrier lock status

• Region variant

• Software version

• Provider support

• Network compatibility

• Coverage area

• Device settings

A phone may support eSIM generally but still not work with a specific provider, region, plan, or network. Carrier Wireless is not responsible for delivery or activation issues caused by locked devices, unsupported devices, region restrictions, incorrect device settings, or provider compatibility limitations.

5. eSIM Setup Instructions

Once eSIM setup details are sent, you are responsible for following the instructions carefully. This may include scanning a QR code, entering activation details, enabling required settings, selecting the correct line, turning on roaming where required, or restarting your device.

You should not delete, reset, transfer, or remove an eSIM profile unless you understand the result or have received proper instructions. Depending on provider rules, some eSIM profiles may not be reusable after removal.

If you experience an issue during setup, contact us at support@carrierwireless.com and include your order number, checkout email, device model, screenshots, and a clear description of the issue.

6. Mobile Refill Delivery and Processing

Mobile refill orders are processed electronically based on the information provided during checkout or support communication.

For mobile refill orders, you are responsible for entering accurate and complete information, including:

• Correct mobile number

• Correct carrier or provider

• Correct refill amount

• Required account details

• Any additional information needed to process the refill

Processing time may vary depending on order review, payment confirmation, provider systems, carrier availability, account eligibility, and information accuracy.

Carrier Wireless is not responsible for failed, delayed, or wrong-account refills caused by incorrect or incomplete information provided by the customer.

7. Delivery Email Address

For eSIM orders and important order updates, delivery information may be sent to the email address used at checkout.

You are responsible for providing a valid and accessible email address. Please check your inbox, spam, junk, promotions, and other filtered folders if you do not see an email from us.

If you entered the wrong email address, contact us as soon as possible at support@carrierwireless.com. We cannot guarantee that delivery details can be changed after an order has already been reviewed, confirmed, sent, or processed.

8. Processing Time

Processing time may vary for both eSIM plans and mobile refills.

Delays may occur due to:

• Manual order review

• Payment verification

• Incorrect or incomplete customer information

• Provider system delays

• Carrier restrictions

• Technical issues

• High order volume

• Additional support requirements

• Fraud prevention review

• Service availability checks

Any delivery or processing time shown on the website or in support communication should be treated as an estimate, not a guarantee.

9. Delayed Orders

If your order is delayed, Carrier Wireless may continue reviewing, verifying, or processing the order as needed. We may contact you for additional information if required.

A delay does not automatically mean the order is eligible for cancellation or refund. Refund or cancellation eligibility depends on the order type, order status, processing stage, provider rules, customer information accuracy, and our Refund Policy.

10. Failed Delivery or Processing Issues

Delivery or processing may fail if:

• Payment is not confirmed

• The order is flagged for review

• Required information is missing

• The customer enters incorrect details

• The device is not eSIM-compatible

• The device is locked to another carrier

• The provider or carrier rejects the request

• The mobile account is not eligible for the selected refill

• The service is unavailable

• A technical or provider issue occurs

If an order cannot be processed, Carrier Wireless will review the situation and determine the appropriate resolution according to our policies.

11. Coverage and Network Availability

Wireless service coverage and network performance depend on the provider, location, device, signal strength, local network conditions, network congestion, roaming settings, and other technical factors.

Carrier Wireless does not guarantee coverage in every area, specific speeds, uninterrupted service, signal strength, network performance, or compatibility with every device or location.

Delivery of eSIM setup details or mobile refill processing does not guarantee that service will perform the same in all areas or under all conditions.

12. Order Changes After Delivery or Processing

If you need to change order information, contact us as soon as possible at support@carrierwireless.com.

We cannot guarantee changes can be made after:

• eSIM setup details have been sent

• An eSIM has been activated, installed, used, or submitted

• A mobile refill has been submitted to the provider

• The order has been processed

• The service has been completed

• Provider processing has already started

Once delivery or provider submission has occurred, the order may not be eligible for cancellation, change, or refund.

13. No Physical Shipping

Carrier Wireless primarily provides digital wireless services. Unless a product page clearly states otherwise, no physical item will be shipped.

Because eSIM plans and mobile refills are delivered digitally or processed electronically, there may be no tracking number, shipping carrier, physical package, or postal delivery timeline.

14. Customer Support for Delivery Issues

If you have not received your eSIM setup details, order update, or refill confirmation, please contact us at:

support@carrierwireless.com

Please include:

• Order number

• Checkout email address

• Product or service purchased

• Device model, if related to an eSIM order

• Mobile number and carrier/provider, if related to a refill order

• Screenshots or error messages, if available

• A clear description of the issue

Providing complete information helps us review and respond more accurately.

15. Incorrect Customer Information

You are responsible for making sure all order information is accurate before submitting your order.

Carrier Wireless is not responsible for delivery failure, processing delay, wrong-account refill, activation issue, or refund limitation caused by incorrect, incomplete, outdated, or misleading information provided by the customer.

This includes incorrect checkout email, device details, mobile number, carrier/provider, refill amount, or required account information.

16. Fraud Prevention and Order Holds

Carrier Wireless may hold, review, delay, or cancel orders for fraud prevention, payment verification, policy compliance, or security reasons.

We may request additional information before delivering eSIM setup details or processing a mobile refill. Failure to provide requested information may result in order cancellation or processing delay.

17. Third-Party Provider Processing

Some eSIM plans and mobile refills may depend on third-party wireless providers, carriers, refill processors, payment processors, or technical service partners.

These providers may have their own systems, rules, processing times, restrictions, eligibility requirements, and service limitations. Carrier Wireless is not responsible for third-party outages, carrier delays, provider restrictions, coverage limitations, or technical issues outside our control.

18. Relationship to Refund Policy

Delivery and processing issues are reviewed together with our Refund Policy.

An order may not be eligible for refund if eSIM setup details have already been sent, the eSIM has been activated or used, a mobile refill has been submitted, the service has been processed, or the issue was caused by incorrect customer information, device incompatibility, carrier lock status, coverage limitations, or provider restrictions.

Refunds are not guaranteed and are reviewed according to our applicable policies.

19. Policy Updates

Carrier Wireless may update this Delivery Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of our website or services after changes are posted means you accept the updated Delivery Policy.

20. Contact Us

If you have questions about this Delivery Policy, eSIM delivery, mobile refill processing, or an order issue, please contact us:

support@carrierwireless.com