Frequently Asked Questions

An eSIM is a digital SIM profile that can be installed on a compatible device without inserting a physical SIM card.

Eligible plans can include a U.S. mobile number. Check the individual plan details before ordering.

Available features depend on the selected plan. Plans that include voice and SMS will display those benefits in the product details.

Yes, you can place your order online. Installation and activation requirements depend on your device, plan and service configuration.

Generally, your phone must satisfy applicable carrier and network requirements. A phone that is locked to another provider may not accept another carrier's eSIM.

Many modern phones support Dual SIM configurations, allowing two lines to be stored or used according to device capabilities.

Wi-Fi Calling allows compatible wireless services to route supported calling functions through an internet-connected Wi-Fi network.

A VPN can encrypt traffic between your device and the VPN service and may be useful when connecting to public or unfamiliar Wi-Fi networks.

No. Unless a specific bundle states otherwise, VPN service is a separate product.

Carrier Wireless may offer products from multiple approved providers. Availability depends on current partnership agreements.

When bundles are available, you may be able to add both products to the same order. Otherwise, products can be purchased separately.

Carrier Wireless supports eligible wireless refill products. Available carriers and plans are displayed on the refill page.

Yes, multiple-line orders may be available. Contact Carrier Wireless for larger business or group requirements.

Refund eligibility depends on the status of provisioning, delivery, activation and the applicable product policy. Review the refund policy before purchasing.

VPN refund and cancellation policies may vary by provider and product. Review the specific VPN offer before checkout.