Privacy Policy

Last Updated: August 18, 2026

Carrier Wireless LLC (“Carrier Wireless,” “we,” “us,” or “our”) respects your privacy.

This Privacy Policy explains how Carrier Wireless collects, uses, discloses, and protects personal information when you visit CarrierWireless.com, create an account, make a purchase, contact us, or use our products and services.

This Policy applies to Carrier Wireless’s handling of personal information. Third-party wireless carriers, VPN providers, payment processors, and other service providers may separately process information under their own privacy policies.

1. Information We Collect

The information we collect depends on how you interact with Carrier Wireless.

Information You Provide

We may collect information you submit directly, including:

• Name;
• Email address;
• Telephone number;
• Billing information;
• Service or activation information;
• Wireless number;
• Carrier information;
• Order information;
• Account information;
• Business or organization information;
• Support requests;
• Device information you provide for compatibility or troubleshooting;
• Communications with Carrier Wireless; and
• Other information you choose to provide.

2. Payment Information

Payments may be processed through third-party payment processors.

Depending on the payment method, payment processors may collect information such as:

• Card information;
• Billing address;
• Payment credentials;
• Transaction information; and
• Fraud-prevention information.

Carrier Wireless may receive limited transaction information, such as payment status, transaction identifiers, payment method type, billing information, and fraud or risk indicators.

We do not require customers to send complete payment-card numbers through our support channels.

3. Information Collected Automatically

When you use CarrierWireless.com, we and service providers acting on our behalf may automatically receive technical information such as:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Pages viewed;
• Referring page;
• Date and time of access;
• Approximate location derived from an IP address;
• Website interactions;
• Cookies or similar identifiers; and
• Diagnostic or security information.

This information may be used to operate, secure, troubleshoot, and improve our website and services.

4. eSIM and Wireless Information

To provide an eSIM or wireless product, Carrier Wireless or its provisioning partners may process information required to fulfill the service.

Depending on the product, this may include:

• Customer contact information;
• Device compatibility information;
• Activation information;
• Assigned telephone number;
• eSIM identifiers;
• Plan information;
• Service status; and
• Provisioning records.

Wireless carriers and provisioning partners may independently collect or process additional telecommunications information under their own policies and applicable law.

5. Mobile Refill Information

When you purchase a mobile refill, we may collect information necessary to process the transaction, including:

• Telephone number;
• Selected carrier;
• Selected refill product;
• Order information;
• Transaction status; and
• Other information required by the applicable provider.

This information may be transmitted to service providers involved in completing the refill.

6. VPN Product Information

When you purchase or request a VPN product through Carrier Wireless, we may process information needed to fulfill the order, such as:

• Name;
• Email address;
• Product selected;
• Subscription information;
• Activation or license status;
• Order information; and
• Provider transaction identifiers.

The VPN service itself may be operated by an independent provider.

Carrier Wireless does not control the technical data collected by an independent VPN provider through the provider's VPN application or network.

Customers should review the privacy policy of the applicable VPN provider before using that service.

7. How We Use Personal Information

Carrier Wireless may use personal information to:

• Process orders;
• Provision eSIM products;
• Process mobile refills;
• Fulfill VPN purchases;
• Create and manage customer accounts;
• Deliver digital products;
• Provide activation instructions;
• Verify transactions;
• Prevent fraud and abuse;
• Provide technical support;
• Respond to customer inquiries;
• Communicate service information;
• Maintain transaction records;
• Improve website functionality;
• Protect the security of our systems;
• Comply with legal requirements;
• Enforce our Terms & Conditions; and
• Operate and improve Carrier Wireless.

8. Transactional Communications

We may send communications necessary to provide your requested service, including:

• Order confirmations;
• Activation information;
• Account-access messages;
• Payment confirmations;
• Service notices;
• Security notifications;
• Support responses; and
• Important changes affecting a purchased service.

Transactional communications are not promotional marketing messages.

9. Marketing Communications

Where permitted, Carrier Wireless may send promotional communications about products, offers, or services.

You may unsubscribe from promotional emails using the unsubscribe method included in the message.

Unsubscribing from marketing does not prevent us from sending transactional or service-related communications.

10. Cookies and Similar Technologies

CarrierWireless.com may use cookies and similar technologies necessary to:

• Operate the website;
• Maintain sessions;
• Remember preferences;
• Secure accounts;
• Prevent fraud;
• Process checkout;
• Measure website usage; and
• Improve performance.

We may also use analytics or advertising technologies where enabled on the website.

Where applicable law requires consent or an opt-out mechanism for particular cookie practices, Carrier Wireless will provide the applicable controls.

11. How We Disclose Information

Carrier Wireless may disclose information to third parties when reasonably necessary to operate the business and fulfill customer requests.

These recipients may include:

Wireless and Provisioning Providers

To provision eSIMs, wireless plans, numbers, activation services, and refills.

VPN Providers

To fulfill VPN products and subscriptions.

Payment Processors

To process payments, refunds, and payment-security checks.

Hosting and Infrastructure Providers

To host the website, databases, systems, and related infrastructure.

Communications Providers

To send emails, transactional messages, and support communications.

Fraud and Security Providers

To detect, prevent, and investigate fraud, abuse, unauthorized transactions, or cybersecurity threats.

Professional Advisers

Such as attorneys, accountants, insurers, and consultants where reasonably necessary.

Government and Legal Authorities

Where disclosure is required by applicable law, legal process, or a valid governmental request, or where reasonably necessary to protect rights, security, and safety.

12. Business Transfers

If Carrier Wireless is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be disclosed or transferred as part of that transaction subject to applicable law.

13. Sale and Targeted Advertising

Carrier Wireless will provide disclosures and consumer choices required by applicable privacy law if personal information is processed in a manner legally defined as a “sale,” “sharing,” or use for targeted advertising.

Where applicable, eligible consumers may submit an opt-out request through the privacy controls or contact methods made available by Carrier Wireless.

14. Data Retention

Carrier Wireless retains personal information for as long as reasonably necessary for the purposes for which it was collected, which may include:

• Providing purchased services;
• Maintaining account history;
• Customer support;
• Fraud prevention;
• Security;
• Tax and accounting obligations;
• Dispute resolution;
• Legal compliance; and
• Enforcement of agreements.

Different categories of information may be retained for different periods.

15. Information Security

Carrier Wireless uses reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no website, network, transmission method, or storage system can be guaranteed to be completely secure.

Customers are responsible for protecting their own account credentials, devices, email accounts, and authentication information.

16. Privacy Rights

Depending on where you live and applicable law, you may have rights concerning your personal information.

These may include the right to:

• Confirm whether we process your personal information;
• Access certain personal information;
• Correct inaccuracies;
• Request deletion;
• Obtain a portable copy of certain information;
• Opt out of certain targeted advertising;
• Opt out of certain sales of personal data;
• Opt out of certain profiling;
• Withdraw consent where processing relies on consent; or
• Appeal certain privacy-request decisions.

These rights are subject to applicable exceptions and verification requirements.

17. Texas Privacy Rights

Where the Texas Data Privacy and Security Act applies, eligible Texas consumers may have rights concerning access, correction, deletion, portability, and certain opt-outs concerning personal data.

Carrier Wireless may take reasonable steps to verify a privacy request before fulfilling it.

If Carrier Wireless denies an eligible privacy request, applicable consumers may have a right to appeal the decision.

18. How to Submit a Privacy Request

Privacy requests may be submitted through Carrier Wireless’s Contact page.

Please clearly state that your message is a Privacy Request and describe the right you wish to exercise.

We may request information reasonably necessary to confirm your identity and protect personal information from unauthorized access.

Authorized-agent requests will be handled where required by applicable law.

19. Children

Carrier Wireless products and services are not directed to children under 13.

We do not knowingly request that children under 13 create accounts or purchase Carrier Wireless products.

If you believe a child has provided personal information to Carrier Wireless inappropriately, contact us so we can review the matter.

20. International Customers

Carrier Wireless is based in the United States.

If you access Carrier Wireless from another country, information may be processed in the United States and in other jurisdictions where our service providers operate.

Privacy and data-protection laws may differ between jurisdictions.

Where legally required, appropriate measures may apply to international processing or transfers.

21. Third-Party Websites and Applications

CarrierWireless.com may contain links to third-party websites, wireless-provider portals, VPN-provider websites, applications, or services.

Carrier Wireless does not control the privacy practices of independent third parties.

Review the applicable third party's privacy policy before providing information or using its service.

22. VPN Privacy

VPN services offered through Carrier Wireless may be operated entirely by an independent VPN provider.

Carrier Wireless does not represent that every VPN provider follows the same logging, retention, analytics, or privacy practices.

Any statements concerning a particular provider's VPN technology or privacy practices should be understood according to that provider's current policies and product documentation.

23. Do Not Send Sensitive Credentials to Support

Do not send Carrier Wireless:

• Passwords;
• Full payment-card numbers;
• Complete banking credentials;
• VPN passwords;
• Authentication codes that were not specifically requested through a secure verification process; or
• Other unnecessary sensitive information.

24. Data Breaches and Security Incidents

If Carrier Wireless becomes aware of a security incident involving personal information, we will assess and respond to the incident in accordance with applicable law.

Required notifications to affected individuals or government authorities will be made where legally required.

25. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, providers, or legal obligations change.

The “Last Updated” date at the top indicates the latest revision.

Material changes will be communicated where required by applicable law.

26. Contact Carrier Wireless

For privacy questions or requests, contact:

Carrier Wireless LLC
CarrierWireless.com/contact

Please include Privacy Request in the subject or beginning of your message when contacting us about a privacy right.